C2ExpertEveryday English1m · 69 words

Returning a Faulty Product - C2

A C2-level expert speaking challenge about returning a faulty product. speaking practice naturally and confidently while using language appropriate for the C2 CEFR level.

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Hello, I was hoping to return this item, if that's at all possible. It stopped working after only two days of fairly light use, which was rather disappointing given the price. Here's my receipt, should that help move things along more efficiently. Would a refund be the more straightforward route, or would you prefer to offer an exchange instead? Thank you very much indeed for your help with this.

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