Handling a Customer Complaint - C1
A C1-level professional speaking challenge about handling a customer complaint. speaking practice naturally and confidently while using language appropriate for the C1 CEFR level.
0% of the script
I'm genuinely sorry to hear about the problem you've experienced with this order. Thank you for bringing it to our attention so promptly and clearly. Beyond checking your order details, I'll also flag this internally to help prevent it happening again. We will send a replacement out to you immediately, at no extra cost on your end. Thank you very much for your patience with us throughout this whole process.
- correct matched
- misread something else heard
- skipped went by unread
- here reading position
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