Handling a Difficult Client Call - B1
A B1-level advanced speaking challenge about handling a difficult client call. speaking practice naturally and confidently while using language appropriate for the B1 CEFR level.
0% of the script
I completely understand your frustration, and I sincerely apologise for the trouble this has caused. Let me look into exactly what happened right away and get back to you. Besides checking with the team, I'll call you back within the hour with a clear update. We will absolutely make this right for you, one way or another. Thank you very much for your patience with us throughout this.
- correct matched
- misread something else heard
- skipped went by unread
- here reading position
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