Handling a Difficult Client Call - C1
A C1-level professional speaking challenge about handling a difficult client call. speaking practice naturally and confidently while using language appropriate for the C1 CEFR level.
0% of the script
I completely understand your frustration, and I sincerely apologise for the trouble this has caused you. Let me look into precisely what happened right away and come back to you with real answers. Beyond simply checking with the team, I'll call you back within the hour with a clear, honest update. We will absolutely make this right for you, whatever that ends up requiring on our end. Thank you very much for your patience with us throughout all of this.
- correct matched
- misread something else heard
- skipped went by unread
- here reading position
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