Handling a Customer Complaint - B2
A B2-level advanced speaking challenge about handling a customer complaint. speaking practice naturally and confidently while using language appropriate for the B2 CEFR level.
This script has not been translated yet, so the English text is shown and scored.
0% of the script
I'm genuinely sorry to hear about the problem you've experienced with this order. Thank you for bringing it to our attention so promptly. Beyond checking your order details, I'll also flag this internally so it doesn't happen again. We will send a replacement out to you immediately, at no extra cost to you. Thank you very much for your patience with us throughout this whole process.
- correct matched
- misread something else heard
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- here reading position
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