Handling a Customer Complaint - C2
A C2-level expert speaking challenge about handling a customer complaint. speaking practice naturally and confidently while using language appropriate for the C2 CEFR level.
This script has not been translated yet, so the English text is shown and scored.
0% of the script
I'm genuinely sorry to hear about the problem you've experienced with this particular order. Thank you for bringing it to our attention so promptly and so clearly. Beyond checking your order details, I'll also flag this internally to help prevent it from happening again. We will send a replacement out to you immediately, at no extra cost whatsoever on your end. Thank you very much indeed for your patience with us throughout this whole process.
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