Handling a Difficult Client Call - C2
A C2-level expert speaking challenge about handling a difficult client call. speaking practice naturally and confidently while using language appropriate for the C2 CEFR level.
This script has not been translated yet, so the English text is shown and scored.
0% of the script
I completely understand your frustration, and I sincerely apologise for the trouble this has caused you. Let me look into precisely what happened right away and come back to you with real, concrete answers. Beyond simply checking with the team, I'll call you back within the hour with a clear, honest update on where things stand. We will absolutely make this right for you, whatever that ends up requiring on our end. Thank you very much indeed for your patience with us throughout all of this.
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